FAQ

Bonslife was created to bring you a curated selection of our most trusted and reliable Amazon brands. With a proven track record of delivering high-quality products, we are committed to providing you with more choices and the same exceptional service you expect from us on Amazon.

For products listed as "Available on Amazon," orders are fulfilled directly by Amazon (FBA) for priority shipping and are covered by Amazon’s standard return policy.

For items exclusive to our Official Store (or temporarily out of stock on Amazon), we fulfill orders from our nearest local warehouse to ensure fast delivery. No matter where you shop, your purchase is fully protected by our comprehensive shipping and after-sales service guarantees.

We work hard to get your gear to you as fast as possible! Here is the quick breakdown:

Processing: 1–3 business days.
Standard Items: 3–7 business days.
Heavy/Oversized Items: 7–15 business days (may arrive in separate packages).

Note: While we aim for speed, factors like weather or holidays might cause slight delays. We appreciate your patience!

We keep our shipping simple and transparent:

Standard Items: FREE shipping on orders over $90. For orders under $90, a flat rate of $9.99 applies.
Heavy/Industrial Items: Because these require special handling, shipping is calculated by weight and destination. You’ll see the exact total clearly at checkout before you pay.

Tip: For large orders, items may arrive in multiple batches to ensure they reach you safely.

We offer a 30-day return policy for both Amazon and Official Store purchases. Here is what you need to know:

Eligibility: Items must be in their original condition, unused, and in the original packaging.
Shipping Costs: * Defective/Damaged items: We cover all return shipping costs and issue a full refund.Customer Choice (e.g., changed mind): The customer is responsible for shipping costs and a 30% restocking fee.
How to start: Simply email support@bonslife.com with your order number and photos of the item.

For the full list of conditions and step-by-step instructions, please visit our [Detailed Return Policy Page].